Privacy Policy

1. Introduction

This Privacy Policy (“Policy”) explains how Shalby Limited, which owns and operates this Website for and on behalf of Dr. Vikram I. Shah (“we”, “us”, or “our”), collects, uses, stores, discloses, and protects personal information collected through www.drvikramshah.com (the “Website”).

By accessing or using this Website or voluntarily submitting your personal information through any form or feature available on the Website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, storage, processing, disclosure, transfer and retention of your personal information as described in this Privacy Policy and as permitted under applicable law.

This Policy is published in accordance with the provisions of the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable), and other applicable laws in India.

2. Information We Collect

(a) Information You Provide Directly

When you voluntarily submit information through the Website, we may collect:

• Inquiry Form: Name, email address, phone number, and the contents of your inquiry.
• Fellowship Application Form: Name, email address, phone number, fellowship preference (such as Arthroplasty, Arthroscopy, or Spine), and any information provided as part of your application.
• Any additional information that you voluntarily choose to provide in free-text fields.

You are requested not to submit unnecessary medical or other sensitive personal information through the inquiry forms unless reasonably required for your request.

(b) Information Collected Automatically

When you visit the Website, we may automatically collect certain technical information, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages viewed and navigation patterns;
• Referring website;
• Cookies and similar tracking technologies.

(c) Communications Through Third-Party Platforms

If you communicate with us through WhatsApp or access appointment booking or video consultation services through third-party platforms linked from this Website, the information you provide through those platforms will also be governed by the respective privacy policies and terms of those third-party platforms.

3. How We Use Your Information

We may use the information collected through the Website to:

• Respond to your inquiries;
• Process and evaluate fellowship applications;
• Facilitate appointment scheduling by redirecting you to our appointment platform;
• Communicate with you regarding your inquiry, application, or appointment;
• Improve the functionality, content, security, and user experience of the Website;
• Maintain internal records;
• Detect, investigate, and prevent fraud, abuse, technical issues, or unauthorized activities;
• Comply with applicable legal, regulatory, judicial, or governmental requirements.

We do not use personal information submitted through the Website for unsolicited marketing communications without your consent, unless otherwise permitted under applicable law.

4. No Doctor–Patient Relationship

The Website is intended to provide general information and facilitate communication.

Submission of an inquiry, fellowship application, or any other communication through this Website does not establish a doctor-patient relationship between you and Dr. Vikram I. Shah or Shalby Limited.

Nothing contained on this Website constitutes medical advice, diagnosis, treatment, or a substitute for professional medical consultation.

5. Legal Basis and Consent

By voluntarily providing your personal information through this Website, you consent to its collection, use, storage, and processing for the purposes described in this Policy and as otherwise permitted under applicable law.

Where you voluntarily provide health-related or other sensitive personal information in a free-text field, you expressly consent to our processing of such information solely for responding to your inquiry, processing your fellowship application, facilitating appointment-related services, or complying with applicable legal obligations.

6. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information.

We may disclose your information only in the following circumstances:

• Within Shalby Limited, its hospitals, affiliates, employees, consultants, and authorised personnel on a need-to-know basis for responding to inquiries, processing fellowship applications, facilitating appointments, and providing related administrative support;
• To third-party service providers assisting us with Website hosting, maintenance, analytics, spam prevention, CAPTCHA verification, cloud storage, technical support, and similar services, who are contractually obligated to maintain confidentiality;
• To third-party appointment booking, teleconsultation, or communication platforms where you voluntarily choose to access such services through links provided on this Website. Once redirected, the processing of your information shall be governed by the privacy policies of those third-party platforms;
• Where disclosure is required by applicable law, judicial order, governmental authority, or regulatory requirement;
• Where necessary to protect the rights, safety, property, or legitimate interests of Dr. Vikram I. Shah, Shalby Limited, our users, or the public.

7. Cookies and Tracking Technologies

The Website may use cookies and similar technologies to:

• Remember user preferences;
• Improve Website functionality;
• Analyse Website traffic and visitor behaviour;
• Monitor Website performance;
• Support embedded third-party content such as YouTube videos.

Certain third-party services, including analytics providers and embedded content providers, may also place cookies in accordance with their own privacy policies.

You may disable cookies through your browser settings. However, doing so may affect certain Website features.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Policy or for such longer period as may be required or permitted under applicable law, including legal, regulatory, accounting, audit, medical record-keeping, or dispute-resolution requirements.

Upon expiry of the applicable retention period, personal information will be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law and our internal policies.

9. Data Security

We implement reasonable technical, organisational, and administrative safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, disclosure, or destruction.

Despite these measures, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

This Website is not intended for individuals below 18 years of age.

We do not knowingly collect personal information from children through the general inquiry forms.

Where an inquiry or fellowship application relates to a minor, the information should be submitted only by, or with the consent of, a parent or lawful guardian.

11. Your Rights

Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may, where applicable:

• Request access to your personal information;
• Request correction or updating of inaccurate information;
• Request deletion or erasure of your personal information, subject to applicable legal obligations;
• Withdraw consent where processing is based on consent;
• Contact our Grievance Officer regarding any concerns relating to the processing of your personal information.

Requests may be submitted using the contact details provided below.

12. Third-Party Websites

This Website may contain links to third-party websites, applications, or platforms, including but not limited to Shalby Hospitals’ website, WhatsApp, social media platforms, Google Reviews, YouTube, and appointment or teleconsultation services.

We do not control such third-party platforms and are not responsible for their privacy practices, content, or security. Users are encouraged to review the applicable privacy policies before submitting any personal information.

13. Medical Emergencies

This Website is not intended for medical emergencies.

If you require urgent or emergency medical assistance, immediately contact your nearest hospital or emergency medical services. Communications submitted through this Website may not receive an immediate response and should not be relied upon for emergency medical care.

14. International Users

If you access this Website from outside India, you acknowledge and agree that your personal information may be transferred to, stored, and processed in India in accordance with applicable Indian laws and this Privacy Policy.

15. Changes to this Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or Website functionality.

Any revised version will be published on this page with an updated “Last Updated” date. Continued use of the Website after such updates constitutes your acceptance of the revised Policy.

16. Grievance Officer / Contact Us

For any questions, requests, complaints, or grievances relating to this Privacy Policy or the processing of your personal information, please contact:

Grievance Officer
Shalby Limited
Shalby Hospital
Opp. Karnavati Club
S.G. Highway
Ahmedabad – 380058
Gujarat, India
Email: info@shalby.org

We will endeavour to respond to and address your requests or grievances in accordance with applicable law.

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Effective Date: [01.01.2024]

Last Updated: [27.07.2026]